Privacy Policy

Introduction

HTS Surfacing Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when
you visit our website, contact us, request a quotation or use our services.

We process personal information in accordance with applicable UK data protection legislation,
including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018
and the Privacy and Electronic Communications Regulations (PECR), as amended from time to time.

Who We Are

HTS Surfacing Ltd is a UK-based surfacing contractor providing domestic, commercial and public-sector
surfacing services including road surfacing, tarmac driveways, surface dressing, resin surfacing,
block paving, car parks, private roads and associated works.

For the purposes of UK data protection law, HTS Surfacing Ltd will normally act as the
data controller for personal information collected directly from our customers,
prospective customers and website visitors.

Where we process information solely on behalf of another organisation, HTS Surfacing Ltd may act as a
data processor and will process that information in accordance with the
instructions of the relevant data controller.

Personal Information We May Collect

Depending on how you interact with us, we may collect information including:

  • Your name
  • Telephone number
  • Email address
  • Postal address or project address
  • Postcode
  • Company or organisation name
  • Details about your proposed surfacing project
  • Photographs or documents you send to us in connection with a quotation or project
  • Records of correspondence, telephone calls and enquiries
  • Information relating to quotations, invoices, payments and completed works
  • Technical information associated with use of our website, such as IP address, browser type and device information
  • Website usage and analytics information where permitted

How We Collect Your Information

We may collect personal information when you:

  • Complete an enquiry or quotation form on our website
  • Telephone or email us
  • Send photographs or project information to us
  • Request a quotation
  • Become a customer
  • Enter into a contract with HTS Surfacing Ltd
  • Visit or interact with our website
  • Communicate with HTS Surfacing Ltd through advertising platforms or social media

HTS Surfacing Ltd may also receive information from publicly available sources, contractors,
professional advisers, suppliers, commercial partners or organisations involved in delivering a project.

How We Use Your Personal Information

HTS Surfacing Ltd may use personal information to:

  • Respond to enquiries
  • Prepare and provide quotations
  • Assess proposed surfacing projects
  • Arrange site visits
  • Provide and manage our surfacing services
  • Communicate with customers about ongoing or completed work
  • Manage contracts, invoices and payments
  • Maintain business and accounting records
  • Deal with complaints, warranties or service queries
  • Improve our website and services
  • Protect our website and business against fraud, misuse and security threats
  • Meet legal, regulatory, insurance and contractual requirements
  • Undertake appropriate marketing where permitted by law

Our Legal Bases for Processing

HTS Surfacing Ltd will only process personal information where there is a lawful basis for doing so.
Depending on the circumstances, this may include:

  • Contract: where processing is necessary to provide a quotation, enter into
    or perform a contract with you.
  • Legitimate interests: where processing is necessary for the legitimate
    operation and development of HTS Surfacing Ltd, provided those interests are not overridden by
    your rights and interests.
  • Legal obligation: where HTS Surfacing Ltd needs to process information to comply with
    applicable laws, tax requirements, regulatory obligations or other legal duties.
  • Consent: where you have specifically given consent for a particular use
    of your information, such as certain forms of electronic marketing or non-essential website
    tracking where consent is required.

Marketing

HTS Surfacing Ltd may occasionally contact existing or prospective customers about services that we believe
may be relevant to them where we are legally permitted to do so.

Where consent is required for electronic marketing, HTS Surfacing Ltd will obtain that consent before sending
such communications.

You can ask HTS Surfacing Ltd to stop sending marketing communications at any time by contacting us using the
details at the bottom of this policy or by using any unsubscribe option included within a
marketing communication.

Cookies and Website Technologies

The HTS Surfacing Ltd website may use cookies and similar technologies to operate correctly,
remember preferences, understand how visitors use the website, improve performance and,
where applicable, measure advertising effectiveness.

Cookies that are strictly necessary for the operation, security or functionality of the website
may be used without consent where permitted by law.

Where consent is required for analytics, advertising or other non-essential cookies, those
technologies will only be enabled in accordance with the choices you make through our cookie
consent system.

You can change or withdraw your cookie choices using the cookie settings available on the
HTS Surfacing Ltd website.

Analytics

HTS Surfacing Ltd may use website analytics services, including services such as Google Analytics,
to help us understand how visitors find and use our website.

Analytics information may include pages visited, approximate location, device type, browser,
referring website and interactions with the website.

Where analytics technologies require consent, they will only be used after the appropriate
consent has been provided through our website's cookie controls.

Who We May Share Personal Information With

HTS Surfacing Ltd does not sell personal information.

Where necessary for the operation of HTS Surfacing Ltd or delivery of our services, information
may be shared with appropriate third parties including:

  • Contractors and subcontractors involved in delivering work
  • Suppliers of materials or services
  • Website, hosting and IT service providers
  • Accounting and payment service providers
  • Professional advisers including accountants, insurers and legal advisers
  • Analytics and advertising service providers where applicable
  • Debt recovery organisations where necessary
  • Regulators, courts, law enforcement agencies or public authorities where required by law
  • A purchaser, adviser or other relevant party in connection with the sale, restructuring or transfer of all or part of HTS Surfacing Ltd

Third parties processing personal information on behalf of HTS Surfacing Ltd are expected to handle that
information appropriately and only for the purposes for which it has been provided.

International Data Transfers

Some of the technology and service providers used by HTS Surfacing Ltd may process or store
information outside the United Kingdom.

Where a transfer of personal information outside the UK is treated as a restricted transfer
under UK data protection law, HTS Surfacing Ltd will take appropriate steps to protect that information.
Depending on the circumstances, this may include relying on UK adequacy regulations or
appropriate contractual safeguards such as the UK International Data Transfer Agreement,
the UK Addendum to approved contractual clauses, or another legally recognised transfer mechanism.

Data Security

HTS Surfacing Ltd takes reasonable technical and organisational measures to protect personal information against
unauthorised access, alteration, disclosure, accidental loss, destruction or misuse.

Access to personal information is restricted to people and service providers who reasonably
require it for legitimate business purposes connected with HTS Surfacing Ltd.

How Long We Keep Personal Information

HTS Surfacing Ltd retains personal information only for as long as reasonably necessary for the purposes for
which it was collected and to meet legal, accounting, contractual, insurance and regulatory obligations.

Information relating to customers, contracts and completed work may generally be retained for
up to seven years following completion of the relevant contract or transaction where this is
necessary for legitimate business or legal purposes.

Other information, such as unsuccessful enquiries or marketing information, may be retained for
a shorter period and reviewed periodically.

Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

  • Request access to the personal information HTS Surfacing Ltd holds about you
  • Ask HTS Surfacing Ltd to correct inaccurate or incomplete information
  • Ask HTS Surfacing Ltd to erase personal information in certain circumstances
  • Ask HTS Surfacing Ltd to restrict the processing of your information in certain circumstances
  • Object to certain types of processing, including direct marketing
  • Request transfer of certain information to you or another organisation where applicable
  • Withdraw consent where processing is based on consent
  • Raise concerns about automated decision-making where applicable

These rights are not absolute and some requests may be subject to exemptions or other legal requirements.

Making a Data Request

If you wish to exercise any of your data protection rights, please contact HTS Surfacing Ltd using the details below.

HTS Surfacing Ltd may need to ask for reasonable information to confirm your identity before releasing personal
information or acting on a request.

HTS Surfacing Ltd will respond to valid requests within the timescales required by applicable data protection law.

Complaints

If you have concerns about how HTS Surfacing Ltd has handled your personal information, please
contact us first so that we have an opportunity to investigate and resolve the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO),
the UK's independent data protection regulator.

Further information is available at
ico.org.uk.

Contact HTS Surfacing Ltd

HTS Surfacing Ltd
New Oak Park
Hardwick Lane
Surrey
KT16 0AA

Telephone:
0800 669 6844

Email:
[email protected]

Changes to This Privacy Policy

HTS Surfacing Ltd may update this Privacy Policy from time to time to reflect changes to our services,
technology, legal requirements or the way in which personal information is processed.

The latest version of this Privacy Policy will be published on the HTS Surfacing Ltd website.

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